Hamptons Hotel Chain Boosts Revenue and Increases Operational Efficiency
Hamptons Hotel Chain Boosts Revenue and Increases Operational Efficiency
2 Pages? +1.855.INN.ROAD ? innroad.com ? @innroad ? /innroad-inc. ? /innroadsoftware Hamptons Hotel Chain Boosts Revenue and Increases Operational Efficiency Guest service is arguably the most critical element of success or failure in every hospitality business. However, when your customer service agents are spending all their time organizing reservations and do not have access to the latest data across properties, customer service levels ultimately fall off. Challenges That is the challenge that executives at the five-property Enclave Inn in Bridgehampton, New York, were facing in 2010. They were using an old, offline reservations system developed in-house, which was not streamlined nor organized. Enclave’s main office and individual properties often doubled up on reservation information,
