The management of a successful tax collection program requires access to detailed and accurate information about local businesses and individuals. Yet this tax and revenue agency operated without a single source of truth about its taxpayer base. Data was housed in several disparate and fragmented systems, which provided patchy and often inaccurate information. Basic facts such as company name, address, and phone number were regularly incorrect or missing altogether. Compounding this issue, the agency was often unable to contact delinquent taxpayers or even identify whether businesses were actually active. The inefficiencies in collections and outreach programs severely hindered operational effectiveness. The central objective was to improve the quality of the agency’s taxpayer d

Join for free to read