Overview For any IT administrator, disaster means ex- tended hours, lowered productivity, and poten- tial damage to the business. While receiving news of lost data is unpleasant when you’re in the office, it is even worse to hear about it in a meeting—300 miles away. Challenge While at a meeting, Mike Hussey, LAN admin- istrator for the office of the Governor of Utah, kept getting calls on his cell phone. Since he was in a meeting, Mike did not answer the calls, but the caller persisted. Realizing it must be important, he answered it to learn that a su- pervisor in another department had lost critical emails. It turns out she had been “filing” her emails in the trash and didn’t realize that when the trash was emptied days earlier, the emails had been deleted for good from Group

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