Challenge No one likes to imagine the worst happen- ing. Unfortunately, disasters do strike, whether man-made or caused by nature. And with elec- tronic devices, catastrophic failure can happen at any time. Being prepared in case of an emergency is not only prudent but essential. The State of Utah is constantly making sure it is prepared for any event—retrofitting the state capitol building for earthquake safety and implementing disaster plans for all types of emergencies. Like most other workplaces, the busy office of the Governor of Utah relies on email and online appointment scheduling to manage its daily business. More than 300 users of the Governor’s post office keep it humming, using GroupWise to manage their email. Because these electronic communications are critical to

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