Challenge: Improve outbound document processing and consolidate faxing Looking to optimize its billing, collections and purchasing processes, State Industrial Products needed to address: ? Different faxing solutions for different processes ? Virtually no bulk/automated email communications with customers ? Contact information spread across multiple systems Between 1,000 and 1,500 invoices were printed nightly and mailed daily via USPS. Up to 800 collection letters were faxed daily out of the company’s GetPaid solution via a RightFax server. Its two fax lines on a local server were maxed out, causing delays of up to 3 days to send. In addition, approximately 5,000 faxes per month (mostly purchase orders) were sent from the company’s SAP solution and from the desktop through a

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