Challenge: To replace a legacy faxing solution with a product that would not only provide more document delivery capabilities than fax alone, but also integrate seamlessly with SAP applications Serving as the go-between for supply-chain manufacturers and end-users, Powell Electronics understands that efficient customer communication and service is critical to the success of its business. That is why when the company’s legacy fax solution from TOPCALL was up for renewal in 2005, Powell’s IT team believed it was time to look for another offering. “We were using TOPCALL to fax invoices, purchase orders and order confirmations out of our SAP solution to our customers. But over time we were becoming more and more frustrated with the lack of service and support, the challenges with

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