FlyDoc STANDARDIZING IT SUPPORT SERVICES WITH ELECTRONIC WORKFLOW VIA FL YDOC Normandale partners with four-year institutions within the Minnesota State Colleges and Universities system to provide students the opportunity to receive their undergraduate degree from a community college campus. In an effort to improve how its IT support services were processing inbound and outbound documents (financial aid, applications, etc.) for students, Normandale discovered significant time, cost and efficiency savings by utilizing FlyDoc, an electronic service hosted by Esker. The Challenge As Interim Associate Director for Computing Support Services at Normandale, Matthew Netland understands the importance of efficiency. His primary role involves overseeing the helpdesk and IT support, while m

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