Standard & Poor’s trust Clicktools to care for their clients’ satisfaction results
Standard & Poor’s trust Clicktools to care for their clients’ satisfaction results
1 PagesCUSTOMER SUCCESS STORY S & P Standard & Poor’s has been established for over 150 years and is known worldwide as a leading provider of financial market intelligence, employing over 10,000 people. The Story Raj Bansal, Senior Director, Global CRM, manages and maintains all work and activities for Standard & Poor’s CRM. In 2007, the client services group, which conducts weekly client satisfaction surveys, set a requirement for Raj to auto
