Customer Case Study THE CHALLENGE THE SOLUTION When Gerry Moore joined St. James Hospital Group as Chief Information Officer in July 2014, his mandate was clear: to revamp the organization’s strategic approach. St. James is composed of five hospitals and multiple clinics spread across three countries. To better understand the needs for each department, which he treats as separate entities, Moore started by performing risk and business needs assessments for each department. The complexities associated with certain departments can’t be overstated; for example, the hospital’s outfit in Tripoli finds itself amid a nation at war. But what each division held in common, regardless of location and circumstance, was that the infrastructure and approach to communication was a bar

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