AT A GLANCE: SITUATION: • Implement an innovative, easily managed solution that would enable STCU to scale with growth • Needed to upgrade contact center functionality • Desire for a solution that allows STCU to improve member service, while providing members the most value for their money SOLUTION: • The Mitel UC deployment included a VoIP system, Enterprise Contact Center, and IP phones. RESULTS: Spokane Teachers Credit Union was banking on finding a sophisticated, manageable telephony solution that would allow them to continue delivering great service for their members. Mitel’s VoIP solution was able to enhance contact center functionality, reduce costs and decrease inefficiences for STCU. • Ability to create reports in-house • Lower TCO • Elevated member service • Increased staf

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