CASE STUDY Teachers Federal Credit Union El Paso, TX CREDIT UNIONS STEPPING UP TO MEET CYBERSECURITY CHALLENGES The El Paso Area Teachers Federal Credit Union (TFCU) is a member-owned financial institution in Texas with eight branches throughout El Paso County. TFCU selected the DigitalPersona multifactor authentication solution to secure access to internal applications such as FSP, Meridian Link, ADP and UCB Desktop. By using fingerprint biometrics with DigitalPersona software, TFCU has streamlined identity confirmation and eliminated costly password resets. THE CHALLENGE: REDUCING IT CALLS Forgotten passwords accounted for 20-30 daily calls to the credit union’s help desk. In addition to creating efficiency strain on the help desk staff, there was a

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