Speed to proficiency in the shadow of a global pandemic GOVERNMENT CLIENT CASE STUDY2 | Government Client Case Study | sales@liveops.com In Spring 2020, the COVID-19 pandemic swiftly affected people and businesses around the world. People were losing their livelihoods, their jobs, and many lost their lives. At a time where so many people in the United States were in need, the US Government began to roll out stimulus and business protection plans. In March, the US Small Business Administration issued a request for contact center assistance for two new emergency relief programs. The Economic Injury Disaster Loan and the Paycheck Protection Program provided support to small businesses impacted by a temporary loss of revenue because of the pandemic. Liveops was initially awarded sol

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