Capability Statement Liveops: the modern contact center Liveops, a virtual contact center, solves enterprise customer experience challenges by offering an agile, skilled workforce. This Virtual Flex model reimagines agent engagement to attract and deliver a better agent profile equipped to meet the fluctuations in contact volume at scale. Our 20 years of expertise operating a virtual model across industries, including government, delivers superior citizen experiences, faster program readiness, and increased revenue compared with traditional contact centers or other work-from-home models. We exist to improve the lives of agents, our clients, and employees. Liveops is proud to provide exceptional services to a broad spectrum of enterprise clients including: The U.S. Small Business Admi

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