Speed, accuracy, efficiency Critiqom helps to transform citizen communications at Fife Council The accurate and timely delivery of communications relating to revenues and benefits is a key requirement of any UK council. Information contained within these communications is highly personal and sensitive, and citizen well-being can often be adversely impacted if communications are delayed for whatever reason. The efficient despatch of such letters is equally crucial for the Council’s own operational efficiency. Just as any private sector business is reliant on cash-flow to keep processes running smoothly, so the Council is dependent on payments being made in good time if the provision of services to citizens is to be maintained. If communications such as Council tax reminders don’

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