Major stabilization of the rental e-Service and Online Bill Pay solutions was needed in order to roll out solutions to a larger customer base. Poor adoption of the solutions was also a challenge, and the result of an inability to update the platform with the latest features and enhancements without upgrading the entire system. - Over a 34-week project schedule ECENTA resolved stabilization items and enhanced the user experience enabling the roll-out of the solution to the extensive customer base. ECENTA also provided the client with an extensive KDD (Key Design Document) highlighting the various upgrade options, and a detailed technical and functional analysis of the upgrade to the latest version.

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