Pall Corp had been using multiple home-grown customer manage-ment applications to manage sales activities and opportunities. With its non-integrated satellite systems, Pall’s inside and outside sales representatives had manual tasks to manage, sales tasks and burdensome communication with their inside sales counterparts. There was no centralized reporting platform, and there was poor integration with the SAP ECC backend system. - To solve one of the biggest pain points for its sales division, the company chose to implement SAP C4C for its outside sales force, ECENTA helped deliver an intuitive user interface as well as full mobile support for iPads. Activity, Lead & Opportunity Management, as well as customer master data was integrated with SAP CRM OnPremise.

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