A leading supplier of equipment and services to packaging and label manufacturers
A leading supplier of equipment and services to packaging and label manufacturers
1 PagesFacing increased global competition, the company identified the need for transformation across its operation. The effort included making uniform and efficient processes within and between different business units. An implementation of SAP Commerce Cloud and SAP Service Cloud was undertaken to meet their business objectives. - ECENTA supported four major technical initiatives with the implementation project to meet the business objectives. Those initiatives included a L1 and L2 request management and ticketing system for SAP Service Cloud, a customer portal for SAP Commerce Cloud, a mobile solution, and various integration scenarios for deployment.
