Sparking a service upgrade Job to be done Create visibility across the systems necessary to maintain service to Interstate’s customer base Solutions to do it - S ervic eNo w ® Customer Service Management - S ervic eNo w ® IT Business Management What we did Links customer service workflows with application and IT performance 200K dealers served 48-hours for initial response to incident requests 12K product lines in stock A powerhouse of the battery market Interstate Batteries is a powerhouse of the North American battery market, the number one provider of replacement automotive batteries in the US. It operates through a network of 250 wholesale warehouses, more than 200,000 dealers, and 200 All Battery Center franchise stores. It boasts a product range of more th

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