Southwest China’s largest bank, Sichuan Rural Credit Union, revolutionizes IT service management and reduces service calls by 87%
Southwest China’s largest bank, Sichuan Rural Credit Union, revolutionizes IT service management and reduces service calls by 87%
1 Pages— BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage. BMC – Bring IT to Life — Case Study BUSINESS CHALLENGE With over 40,000 employees serving clients in more than 5,000 branches, Sichuan Rural Credit Union and Cooperative Bank is transforming itself to meet the skyrocketing demand for digital banking. To support digital transformation, the bank’s Information Technology Center (ITC) has built 100+ business systems that facilitate online banking as well as activities for its dispersed branches. Now in Project II of a three-phased initiative to ensure high reliability of core business systems, ITC has replaced manual IT service management (ITSM) processes with best practices and
