Société Générale, one of Europe’s largest banks, boosts service quality and cuts annual outsourcing costs by nearly €275,000
Société Générale, one of Europe’s largest banks, boosts service quality and cuts annual outsourcing costs by nearly €275,000
1 Pages— BMC is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for the ultimate competitive advantage. — Case Study BUSINESS CHALLENGE As a multinational financial services company, Société Générale’s corporate strategy focuses on driving efficiencies and leveraging new technologies to reduce costs across the enterprise. That focus presented both a challenge and an opportunity to the Global Technology Services (GTS) group, which had outsourced event handling to a third party. Reducing the number of outsourced events could translate into a substantial savings—but not if that reduction diminished the quality of service. BMC SOLUTION GTS implemented BMC ProactiveNet Performance Management to streamline and automate event handl
