A leading fintech company in Southeast Asia, one of the first digital banks to receive a full-spectrum banking license, faced challenges with managing and retrieving customer documents. Partnering with Newgen, they implemented the Contextual Content Services (ECM) platform, which streamlined document management across various departments, automated workflows, and integrated with core banking systems. This transformation enhanced operational efficiency, compliance, and document security, while also improving customer service and enabling scalable, real-time collaboration. The digital bank now operates with greater agility and efficiency.

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