Case Study

South Staffordshire

South Staffordshire

Pages 2 Pages

South Staffordshire Council achieves service excellence by processing the mundane through self-service The ‘Service Challenge’ Every year the South Staffordshire Chief Executive devises a ‘Service Challenge’ that considers projects reviewed during the budget-setting cycle requiring upgrade or update. In 2009 the incumbent ACD system came under review, having been beset with problems. The solution did not settle following installation and es

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