Case Study

South Ayrshire

South Ayrshire

Pages 2 Pages

South Ayrshire Council gains deeper insight into its customers’ calls The Challenge South Ayrshire is home to a population of 112,000. The area is mainly rural in character, with higher than average levels of employment in the hospitality and retail industries. Each of South Ayrshire Council’s main Customer Service divisions had their own telephone numbers, but they were unable to measure or control inbound calls as they would have liked. Th

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