South Africa’s Fastest Growing Retail Bank to Deliver 3 Pillars of IT Service Management
South Africa’s Fastest Growing Retail Bank to Deliver 3 Pillars of IT Service Management
2 PagesCASE STUDY: Capitec Bank ivanti.com South Africa’s Fastest Growing Retail Bank to Deliver 3 Pillars of IT Service Management Bank profits from quantifiable time, automation, reporting, and performance gains with cloud-optimised ITSM. Capitec Bank’s core vision is to help clients improve their financial lives by making banking simple, transparent and easy to access from anywhere. Rickard Chambers, Team Leader for Service Management Systems, IT/Business Development at Capitec Bank, supports internal and external clients and the branch network, with a service management platform that supports 284 teams and 1 200 agents processing over 31 000 tickets every 24 hours. Supporting High Growth and Volumes “It’s impossible to achieve great service on high volumes of requests without
