Heat Hybrid CASE STUDY | 1 Groupe Webhelp It ServIce ManageMent DrIvIng UnInterrUpteD Flow It: a production tool Webhelp, an international call center, addresses all of the management needs pertaining to multi-channel customer relationships to include telemarketing, email, and chat, as well as multi-service (consulting, integration,…) and multi-language support. The company, which employs more than 7,500 people, has a presence in France (e

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