CASE STUDY SOHA HOUSING CONTINUES ITS CUSTOMER SERVICE JOURNEY WITH SUPPORT FROM SGS UNITED KINGDOM LTD ISSUED – AUGUST 2014 Since starting its Customer Service Excellence (CSE) journey in 2010, and achieving certification the following year, Soha Housing is improving its service each year. Soha Housing is a registered housing association, building new homes and managing a stock of 6,000 in Oxfordshire and surrounding areas. WHY CUSTOMER

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