CASE STUDY MCFARLANE TELFER LTD BECOMES ONE OF THE FIRST SMES TO ACHIEVE CUSTOMER SERVICE EXCELLENCE – WITH THE HELP OF SGS UNITED KINGDOM LTD ISSUED – MARCH In November 2012, McFarlane Telfer became one of the first private SMEs to achieve Customer Service Excellence (CSE). The company delivers a planned and reactive maintenance service for commercial catering and refrigerated equipment to high-end users, such as private schools, privat

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