CASE STUDY ISSUED – j Un E 2014 Ang US CoU nCIl B UIl DIng S TAn DAr DS Improv ES CUSTom Er SE rv ICE w ITh l ATEST CSE CEr TIFICATIon In early 2014 Angus Council Building Standards was re-certified to the Customer Service Excellence (CSE) standard. The service first achieved CSE certification in 2010, and last year was successfully reassessed for ISO 9001. Angus Council as a whole has also achieved Investors in People accreditation.

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