BCD Travel helped a leading enterprise software company recover value from $4.9 million in unused non-refundable airline tickets during the COVID-19 pandemic. By combining agent expertise and a dedicated recovery team, they secured refunds, exchanges, and extensions, including converting tickets to electronic credits and extending expirations. This effort achieved a 90% cost avoidance, resulting in $4.4 million in savings in 2020 and 2021, highlighting the effectiveness of BCD’s strategic approach to managing travel disruptions.

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