appen.com | + 1 866 673 6996 | hello@appen.com | Situation A major social network provider needed to improve the search functionality on its site—allowing users to successfully search for people, posts, news, and other items of interest. The company was working with another vendor at the time, but that vendor was unable to meet the quality management and ramping demands of the project. Based on the success of a project within another group, this team decided to move forward with Appen to make the necessary improvements. Solution The initial approach involved a pilot with 80 US-based raters measuring the site’s news search functionality. The client was immediately impressed with the Appen project managers’ expertise in search relevance evaluation, as they were able to gras

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