SUCCESS STORY: SMOLLAN Smollan ultra-efficient and highly adaptable service delivery Smollan transforms customer engagement with scalable, future-proof platform Advancing perfection with a cloud contact center Smollan helps grow the world’s best-loved brands by perfecting the shopping experience. Spanning five continents, the company’s innovative retail solutions provide extraordinary service levels— covering every aspect of point-of-purchase brand management from field sales to retail execution. To support these operations, Smollan relies on Genesys PureCloud, an ultra-efficient contact center solution. The all-in-one cloud platform enables Smollan to rapidly spin up new features with a simple license and get instant access to advanced routing and sophisticated applications.

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