Case Study Summary Customer: SJ Traffic Control Headquarters: Stockholm Industry: Train Traffic, Catering & Support Product(s) Replaced: ? Ericsson MD 110 Number of Users: ? Agents: 155 Challenge: Handling a large number of cases daily that was not prioritized correctly or dealt with efficiently Product(s) Deployed: ? Customer Interaction Center ™ (CIC) ? Interaction Recorder ® Benefits: ? Better Functionality

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