Case Study Summary Customer: Nowa Era Headquarters: Warsaw, Poland Industry: Publishing Number of Users: ? Agents: 60 Challenge: Ensuring cooperation and data exchange between the sales team and contact center team. Defining and minimizing unprofitable areas. Preparing strategy for an offer change related to the education system reform. Product(s) Deployed: ? Customer Interaction Center ™ (CIC) ? Interaction Recorder

Join for free to read