A provider of marine insurance and towing services wanted a highly accessible, fully unified platform on which to connect both its remote internal staff and its outsourced field teams to the home office in real time. Along with enabling omni-channel access, the insurer wanted the platform to detect patterns in the data being collected to prevent client or vendor fraud, speed up claims assessments, improve customer satisfaction, analyze spending, and monitor vendor performance. From the outset, the client explained its challenges and outlined the requirements for a new platform: To achieve those objectives, it was necessary for us to: › Document the client’s “as-is” business processes and define the client’s “to-be” requirements › Apply appropriate business analysis and work with the

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