Outreach provides inpatient and outpatient substance use treatment and services at 14 locations. For the initial switch from all in-person services to telehealth in 2020, the organization used a common video conferencing tool. But scheduling was cumbersome, and clients had to download an app, which was difficult for many. With Netsmart Telehealth, Outreach gained the benefits of full integration with their CareRecord, plus easier access to appointments for clients. Scheduling directly from the CareRecord eliminates double entry Automatic alerts to clients for scheduled appointments and reminders 10 minutes prior. Information and reminders to clients in multiple languages. Increased convenience for clients.

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