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Shiseido unifies IT services and digitizes HR processes

Shiseido unifies IT services and digitizes HR processes

ServiceNow
Pages 4 Pages

Shiseido unified its IT services and digitized HR processes by consolidating 60% of its IT services on the ServiceNow platform, reducing HR staff workloads by 40 hours per month. The introduction of IT Service Management and HR Service Delivery accelerated lead times from product development to market launch. The platform's agility, scalability, and low-code development capabilities were key factors in Shiseido's decision to enhance global operational efficiency and employee satisfaction.

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