Shifting The Culture From Sales Management To Customer Service Business For A Leading Commercial Bank
Shifting The Culture From Sales Management To Customer Service Business For A Leading Commercial Bank
1 Pages© 2015 KPMG Boxwood Limited is a subsidiary of KPMG Holdings Limited, a subsidiary of KPMG LLP, a UK limited liability partnership and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative, a Swiss entity. All rights reserved. Summary A major UK commercial bank had established a ‘sales management’ culture that was now constraining its potential to change and grow. Boxwood helped the bus
