Case Study
Boxwood Was Engaged To Deliver A New Customer Value
www.boxwood.com Summary Our client, a fourth generation family owned business with an 80-year heritage, had been growing its profit and turnover year on year for the last ten years. However, growth had begun to slow with the emergence of several niche competitors and market entry by some heavyweight online names. We re- focused the priorities of the organisation by helping them to see their business through the eyes of the customer. A refine