Sheffield Teaching Hospitals use automated solution to cut missed appointments The Challenge Sheffield Teaching Hospitals Trust-wide ‘Did Not Attend’ (DNA) rate was 7.6% for new patients and 8.9% for follow-ups, with an average DNA cost of £101 per missed appointment. Having had variable success with SMS reminders, the Trust decided that an appointment reminder solution was needed to manage reminders for 850,000 appointments per year. The

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