SUCCESS STORY: CITY OF HELSINKI Shaping public services around citizens’ needs City of Helsinki improves contact center performance and agent satisfaction with Genesys technology Cust ome r : City of Helsinki Industry: Local government Location: Finland Size: 3,000 staff, including 400 agents Challenges: • Align contact center to support business growth • Improve citizen experience and service levels Solutions: • Genesys Customer Experience Platform • Workforce Optimization • Outbound • Digital • Omnichannel Desktop Giving citizens greater choice The citizens of Helsinki are in good hands.The City of Helsinki makes sure of it. The government- owned agency has people throughout the city providing catering, property maintenance, cleaning, security, and wellness services. When the

Join for free to read