VoIPstudio White Paper Seven communications pain points and how to avoid them#02 Executive Summary Every business faces challenges to enable effective communications with customers. Symptoms of ineffective communications can include frustrated customers, missed goals, low productivity, and high employee turnover. A communications challenge within the organisation can create a pain point for customers. If employees cannot transfer calls easily, customers get frustrated as they have to wait a long time to reach the right person. Unsurprisingly, communications pain points can lower productivity and impede decision making. Businesses experiencing such communications pain points can mitigate them in different ways. A single solution will not work for all businesses even if they ar

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