Diamond Voice Messaging designed a Voicemail service to which each Servpro location can forward their main number after hours or during hours when calls cannot be answered. A simple, efficient and professional sounding script was designed and recorded which gives callers an easy choice between “Emergency” and “Non-emergency”. As soon as the caller hangs up, a page goes out to the lead service person. At the same time, text messages and email are sent to the supervisor and manager containing a copy of the audio message, Caller ID and the time/date stamp. If the message is not retrieved within a minute, the pager is called again every 60 seconds. After 5 minutes, if the message still not retrieved, the next number on the escalation list is dialed, then the next.

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