SERVING PATIENTS WITH SPECIALIZED CARE - Existing facilities were at full capacity—and building another was not an option.
SERVING PATIENTS WITH SPECIALIZED CARE - Existing facilities were at full capacity—and building another was not an option.
2 PagesHEALTHCARE 150 1 CHALLENGE: Roll Out Enrollment Program • Existing call center facilities were already at full capacity. • Building a new facility and hiring agents were not options. • Pressured by time, financial constraints to find right agents. • Needed specialists who could: Answer complex medical questions Comply with HIPAA guidelines Speak Spanish and English SOLUTION: Sourced 150 Bilingual Nurses • Leveraged 150 bilingual nurses—with only one-day core training. • Used proprietary distance learning to meet client needs. • Reduced preparation time and costs with industry experts. • Provided healthcare agents to support other programs. RESULTS: Maintained Quality, Contained Costs • Matched seniors with the right prescription drug program. • Help
