CONSUMER AND RETAIL 200 30% CHALLENGE: Maximize Year-end Campaign • Drive sales generated by end-of-year marketing push. • Reduce long wait times and capture more customer calls. • Support existing call center team—already maxed out. • Cost-effectively scale up agents for brief period. • Mobilize trained, high-quality sales specialists. SOLUTION: Supplied Fast-flex U.S. Workforce • Sidestepped costly, inefficient use of additional internal resources. • Optimized staffing levels with highly skilled, on-demand agents. • Reduced preparation time with industry-trained sales specialists. • Engaged callers with strong listening skills and product knowledge. • Used agents who knew the business as customers of the company. RESULTS: Made the Most of 4th-Quarter Sales • Cut ti

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