CareSource, a large Medicaid managed-care provider, partnered with Fiserv to enhance its premium payment experience. By implementing BillMatrix Biller Direct and CheckFreePay, CareSource modernized its payment system, offering members more payment options such as ACH, debit, credit, ApplePay, and GooglePay, along with the ability to pay in cash at 30,000 locations. This improved member satisfaction, with 15-18% of payments made via mobile. The system also provided CareSource staff with better reporting and transaction management tools. The successful implementation has positioned CareSource for future growth, processing $25-$30 million in payments monthly.

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