ServiceNow revamped its Certified Technical Architect (CTA) program using Intrepid's cohort-based platform to address growing demand for skilled architects. The 12-week program included live sessions, self-paced learning, group projects, and a capstone, fostering collaboration among global learners. Key outcomes included tripling cohort sizes, launching monthly cohorts, and reducing administrative workload via automation. Results showed increased learner satisfaction (NPS rose from 58 to 83), improved engagement (3.48 to 3.8/4), and higher capstone pass rates (62% to 78.5%). The program exceeded expectations, scaling globally while enhancing technical and client communication skills.

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