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ServiceNow Transforms IT Help Desk Performance While Reducing Costs with ScreenMeet

ServiceNow Transforms IT Help Desk Performance While Reducing Costs with ScreenMeet

ScreenMeet
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HCLTech helped ServiceNow enhance its IT help desk with ScreenMeet, improving first-call resolution by 32% and reducing case handling time by over 50%. The integration of video, screen sharing, and remote support tools within ServiceNow boosted agent productivity by 6 minutes per session and saved operational costs.

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