Ontario Teachers’ Pension Plan Improves Member Service & First Call Resolution with ScreenMeet The Before The After The Ontario Teachers’ Pension Plan (OTPP) is based in Toronto, Canada, with offices worldwide, including New York, London, Hong Kong, and Singapore. This global organization provided support to their users across the world but were limited due to using a combination of disconnected applications for logging into instructors’ computers to provide technical support. Once the COVID pandemic hit in March 2020, OTPP had to pivot quickly to allow their employees to provide support from their homes. Suddenly, they found that their collection of support tools required complicated and time-consuming steps to get an individual on a call and allow them to give control to the s

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