ATTENTION. ALWAYS. ServiceNow Automated Test Framework Implementation for a Finland-based Pulp and Paper ManufacturerHeadquartered in Finland, our client is a leading manufacturer of biomaterials, wood products and paper, and packaging boards. Employing over 26,000 people in 30+ countries, our client recently received the highest score in diversity comparison via FINDIX report. The client customized their existing Out-of-the-box Incident and Problem Management processes to better suit their current business requirements. Although the client implemented the changes, frequent issues arose with the flow and the field logics. Such issues posed constant challenges to the support and development teams. The customer faced the following technical and business challenges: Technical C

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