Service Portal Development for a Pulp & Paper Manufacturing Company ATTENTION. ALWAYS.THE CUSTOMER SCENARIO The customer is one of the leading pulp and paper manufactures in Europe and have their presence across the globe. For over two decades, they have committed themselves to creating quality, renewable products derived from sustainable and eco-friendly raw materials. The customer had a licensed ServiceNow application to handle their incident reporting and management system. In order to let the end users access the application, they had a CMS portal that acted as the window. They were in need of a futuristic overhaul of the CMS portal with specific requests such as: Re-design of the portal for better and sophisticated UX. Better management of the service tickets on a day-to-day

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